Epic Results, Inc. is a multi-faceted Marketing Development and Quality Assurance Group catering to the specific needs of the golf course and hospitality industry. We provide a comprehensive unbiased critique of the overall golf and resort experience from start to finish acting as an enhancement to corporate management in providing quality assurance reviews.  Unfortunately, in this fast paced world we live in today the positive customer service occurrence subsequently is removed from almost every facet of life. In all industries from banking, restaurants, airline and travel industries, shopping, hospitality, medical, phone services etc. we find ourselves being treated to anything but a pleasant experience.  We at Epic Results, Inc. believe most people are pleasantly surprised when their experience in a particular industry is an exceptional one. The most powerful form of advertising is "word of mouth" and you can be rest assured a positive experience at your facilities will be remembered just as surely as a negative one. Golf is a highly competitive industry and you must be able to cater to golfers' needs and provide them with Exceptional Service during their visit to your facility. Taking advantage of our services will allow your organization to provide your guests with Exceptional Service and an all around remarkable golfing experience. It is our philosophy that in order to provide Exceptional Service it is essential that the organization implement an evaluation process in order to identify problem areas and issues, target overall objectives, establishing goals, and reinforce positive performance. Our firm specializes in providing Quality Assurance Information Review and Reporting in the following areas: Operational overview Customer Service Analysis Marketing and Sales strategies review Merchandising evaluation Promotional Alternatives/Activities Food and Beverage review Course Condition status and assessment Service Review from point of initial contact to property drive off. Guest Satisfaction survey setup and analysis Upon completion of a Property Review we provide Senior Management with a comprehensive written Quality Assurance report of our Epic Results. We realize no one knows your business better than you! Therefore, only upon request do we offer objective advice on providing your guests with Exceptional Service. However, we are aware that with an impartial overview of one’s visit to your facility, we can provide you with an awareness of your customers’ perception of your club and product.  This gives you the knowledge needed to perhaps revise certain areas and adjust personnel to provide Exceptional Service leading to an enhanced bottom line.  We represent a broad range of customer service research, survey and business assessments that are all available depending upon individual needs.  Epic Results, Inc. is extremely sensitive to your need for strict confidentiality. Our goal is simply to create an additional management tool to fine-tune your daily operation with a positive outcome, thus making your facility one of the most rewarding and memorable experiences in golf! Epic Results, Inc. 4500 Campus Drive, suite 350 Newport Beach, CA 92660 phone: 949-629-1248 fax: 949-629-1251 info@epicresults.com